Asos looks ‘beyond just shopping’ with loyalty launch
Amrit VirdiAiming to mix shopping with experiences, the Asos World launch comes seven years after former loyalty programme A-List was discontinued.
Aiming to mix shopping with experiences, the Asos World launch comes seven years after former loyalty programme A-List was discontinued.
Dan Elton, previously executive vice-president of customer at Asos, joins Ocado Retail after departing the fashion giant in April.
As it rolls out a new look loyalty scheme and brings Topshop.com to life, Asos is continuing its move away from performance marketing.
The retailer is combining its customer and commercial, and brand and creative teams, as part of its mission to drive growth.
Asos claims to have removed inefficient spend from its paid search, social and affiliate channels, leading to an increase in media return on ad spend.
Asos’s executive vice-president of customer, Dan Elton, on the challenges he is facing in turning the fashion retailer into a more brand-led organisation – and why marketers shouldn’t take measurement tools as gospel.
Despite revenues falling 18% year-over-year in the six months to March, Asos’s CEO insists the retailer is “delivering” against its turnaround plan.
The fashion retailer’s sales dropped 18% in the six months to 3 March, but it is still on track for profitability, its CEO claims.
Brands are set to focus on monetising their existing valuable users rather than offering ‘free’ entry points and products that cut into their bottom lines.
Asos’s top marketer on how he got the Asos board to buy-in to a £30m brand investment, how he is rebuilding the business’s marketing team and why marketing is well placed to get Asos back on track.
The online retailer wants to be profitable by the end of its 2025 financial year, as it looks to ‘re-invent’ its marketing efforts.
The online retailer says it has progressed towards its strategic goals but remains exposed to overreliance on promotion and returns.
Asos’s CEO is confident the brand can turnaround its losses in the long-term, as it sets sight on marketing activity that drives profitable returns.
With UK sales down 8%, the ecommerce giant says it is “optimising marketing spend” and culling unprofitable brands in a bid to make £300m in savings.
As the online fashion giant posts lacklustre results for 2022, new CEO José Antonio Ramos Calamonte outlines his plan to deliver long-term sustainable growth.