Rounding off the CX50 2025, here we present our list of the UK’s top 50 customer experience professionals in full, bringing together all five sector top 10s named over the course of this year’s project.
We reveal this year’s CX50 members from the life sciences sector, and look at how top customer experience professionals create loyalty in a demanding and highly technical market.
Top customer experience professionals in retail, consumer goods, travel and hospitality are ensuring technology preserves human ‘warmth’.
The financial sector’s top customer experience professionals juggle what technology can deliver with what their customers can trust.
Marking our second of five sector lists in the CX50 2025, Marketing Week looks at how public-sector organisations use technology such as AI to connect valuable information sources and offer user-centred experiences.
Marketing Week launches the first of five sector lists in this year’s CX50 – our rundown of the UK’s top customer experience professionals – with a look at how AI enhances human interactions at manufacturing, logistics, energy and utilities companies.
Our list of the UK’s top 50 customer experience professionals, in partnership with Cognizant, Google and Salesforce, will be announced in five phases.
Marketing Week, Cognizant and Adobe reveal the full CX50 list of the top 50 CX professionals across five UK industry sectors.
In a critically important industry, brands must balance innovation and sector expertise to offer an exemplary customer experience.
Our latest CX50 list of the UK’s top 50 customer experience professionals reveals the key trends in a set of varied and highly competitive sectors.
When the whole country is your customer, delivering customer experience is a complex equation. Here, CX50 members from the public sector reveal their approach.
The sixth CX50 list of the UK’s top 50 customer experience professionals reveals the key trends in a complex and highly regulated sector.
In Marketing Week’s fifth annual CX50 list, we recognise this year’s top CX professionals and look back on all those honoured since 2018.
For a repositioning to succeed, it’s crucial to take the project “out of the marketing bubble” and engage the wider business, says Boots CMO Pete Markey.
Communicating goals to everyone across the business is vital to ensuring a great customer experience across all touchpoints, say senior marketers from Octopus Energy and the FT.
Journeys that adapt to customer needs in real time are key for CX50 members, the UK’s top CX professionals named by Marketing Week, Zone and Cognizant Digital Experience.
Organisations with greater CX maturity are seeing their ability to demonstrate returns put them in a stronger position to invest, at a time when digital experiences are making the difference in winning customers’ business.
Checkatrade’s chief product officer Kim Faura explains how the brand serves both consumers and trade customers, and discusses his previous experience at Giffgaff.
Gousto’s VP of brand, who has appeared in each of the past three CX50 lists, discusses the evolution of customer experience, and how Gousto has focused on serving customers’ needs in its core UK market to differentiate from competitors.
Customer expectations have grown since the launch of the CX50 list, now in its fifth year. Giffgaff’s Sophie Wheater discusses the most important shifts.
As one of the CX50’s 10 Disruptors, Cazoo’s CCO explains why the online car retailer puts customer satisfaction above all else, and why customer-focused brands can’t get distracted by generating short-term sales.
One of the 10 Technologists named in the 2021 CX50 list, BHF’s chief technology officer Ursula Dolton explains how technology enables brands to deliver empathetic customer experiences, including by elevating the employee experience.
As one of the 10 Organisational Leaders in the CX50 list, First Direct CEO Chris Pitt discusses the role of the C-suite in delivering CX and customer-centric culture, as well as the functions that senior executives look to for strategic CX leadership.